Aitour Returns
E-bike Returns
Returns are made within 14 days of delivery.
Within 14 days from the date you receive your AITOUR bike, you should contact Adventure Tribe if you want to return an e-bike that is not defective or damaged. Returns will not be accepted without our consent. Any resulting costs will be borne by the customer.
Returned products are subject to the following conditions:
1) The mileage on the e-bike’s odometer must be less than 10 miles.
2) The e-bike is free of any wear, dirt, dust, scent, or any other signs of use and must include all items in the box (charger, keys, hardware, etc.).
3) Any gift given at the time of the promotion should be sent back with it.
4) The e-bike is in the same packaging (shipping box) and condition as you received it.
Once we have approved your return request, you can promptly send your goods to us and are responsible for informing us of the tracking number, alternatively email us and we can organise a courier but will require payment upfront.
Note that the risk of damage and/or loss of the product during the return process is borne by the customer until we receive your return. We will have our professional staff inspect the condition of the goods as soon as we receive the return.
1. If the goods we receive are undamaged, all refunds (including assembly and shipping fees paid) will be processed within 7-14 business days of our receipt of the return and will be returned to the original payment method used to purchase your order. Refunds may take up to 7 business days to appear on your bank statement. Please note that any delay in processing refunds to your account may be due to your financial banking institution. Shipping costs incurred due to returns will be advanced by the customer. After the customer has sent the goods, please contact our customer service, who will register your information as well as the collection account. If there are no problems with your return, we will transfer the shipping cost to your account within 7 working days. If your return shipping costs are unreasonable, we reserve the right to refund you the appropriate costs in accordance with our shipping rates.
Please note that for any return not due to product quality issues, the return shipping fee will be borne by the customer.
2. If we receive goods that are damaged (note that the damage may have occurred in transit), our customer service will contact you and deduct the appropriate charges depending on the extent of the damage. All other refunds (including assembly and shipping charges paid) will be processed within 7 business days of our receipt of the returned item and will be returned to the original payment method used to purchase the order. Refunds may take up to 7 business days to appear on your bank statement. Please note that any delay in processing refunds to your account may be due to your financial banking institution. Shipping costs incurred due to returns will be advanced by the customer. After the customer has sent the goods, please contact our customer service, who will register your information as well as the collection account. If there are no problems with your return, we will transfer the shipping cost to your account within 7 working days. If your return shipping costs are unreasonable, we reserve the right to refund you the appropriate costs in accordance with our shipping rates.
If your goods do not meet the return conditions, no returns will be allowed. If the customer returns goods that do not meet these conditions, AITOUR reserves the right to refuse to pay the shipping costs incurred for the return and deduct the cost of damage to the goods.
Note: Returns are not allowed after 14 days of the delivery date.
Accessory Returns
Returns are made within 30 days of delivery.
Within 30 days from the date you received the accessories from us you should contact us if you want to return an accessory that is not defective or damaged. Returns will not be accepted without the consent of AITOUR. Any resulting costs will be borne by the customer.
Any returned accessories must be unused, free of any wear, dirt, dust, or fragrance, and must be sealed, unopened, and in the same packaging and condition as when you received them.
Once we have approved your return request, you can promptly send accessories to us and are responsible for informing us of the tracking number. Please note that until we receive your return, the risk of damage and/or loss of the product during the return process is borne by the customer. We will have our professional staff inspect the condition of the accessories as soon as we receive the return.
1. If the accessories we receive are not damaged, all refunds (including shipping costs) will be processed within 7-14 business days of our receipt of the return and will be returned to the original payment method used to purchase your order. Refunds may take up to 7 business days to appear on your bank statement. Please note that any delay in processing refunds to your account may be due to your financial banking institution. Shipping costs incurred as a result of the return will be advanced by the customer. Once the customer has sent the goods, please contact our customer service and they will register your information as well as the collection account. If there is no problem with your return, we will transfer the shipping cost to your account within 7 working days. If your return shipping cost is unreasonable, we have the right to refund you the corresponding cost according to our shipping rate.
Please note that for any return not due to product quality issues, the return shipping fee will be borne by the customer.
2. If we receive damaged accessories (note that damage may have occurred in transit), our customer will contact you and deduct the appropriate charges depending on the extent of the damage. All other refunds (including shipping costs) will be processed within 7 business days after we receive the return and will be returned to the original payment method used to purchase the order. Refunds may take up to 7 business days to appear on your bank statement. Please note that any delay in processing refunds to your account may be due to your financial banking institution. Shipping costs incurred as a result of the return will be advanced by the customer. Once the customer has sent the accessories, please contact our customer service and they will register your information as well as the collection account. If there is no problem with your return, we will transfer the shipping cost to your account within 7 working days. If your return shipping cost is unreasonable, we have the right to refund you the appropriate cost according to our shipping rates.
If your accessories do not meet the return conditions, no returns will be allowed. If a customer returns goods that do not meet these conditions, AITOUR reserves the right to refuse to pay the shipping costs incurred for the return and deduct the cost of damage to the accessories.
Note: Returns are not allowed after 30 days of the delivery date.
Non-returnable/non-refundable items
Batteries, special orders, sale items, gift cards, and used accessories, and extremely personalized and customized products may not be returned except in extreme cases of breakage/failure covered by our warranty, and only after receiving our return approval.
Exchange of Goods
If you receive a defective or damaged item, we will gladly replace the item. Shipping costs incurred for replacement goods are the responsibility of AITOUR. Please contact our support@adventuretribe.co.uk for specific exchange details.